:Harvey:Support

Release Communications Overview

Understand our tiered approach to sharing product release updates.

Last updated: Oct 10, 2025

Overview

At Harvey, our mission is to enable professionals to achieve mastery in their domains faster through AI. In the constantly evolving AI landscape, we will continue to improve the Harvey platform to meet the demands of global enterprise organizations like yours. We are committed to keeping you informed and prepared for these changes, and we have outlined a tiered process for sharing updates about our product releases below. Some features are rolled out by default, while others are opt-in at your organization's discretion.

Release Tiers

Tier 1: Significant launches that introduce entirely new products or transformative features. Examples include:

Tier 2: New functionalities that extend the platform’s value. Examples include:

Tier 3: Incremental improvements and minor updates. Examples include:

How We’ll Keep You Informed

Our Roadmap serves as the primary source for staying informed about upcoming product updates, offering a clear, centralized view of releases, timelines, and tiers that are continuously updated.

Generally, we will have Early Access (EA) periods prior to the launch date for Tier 1 and Tier 2 releases to ensure ample testing and iteration before they’re released. If you would like to receive EA invites, please ask your Customer Success Manager.

Additional Preparation by Tier

Tier 1 Releases

  • Detailed Product Release Email: You will receive an email detailing each specific Tier 1 release at least two (2) weeks in advance of release.
  • Help Center Article: New comprehensive documentation for user and admin reference.
  • Early Access Enablement Material: Information for EA testers on what has changed and how to use the new product.
  • Blog Post: Published alongside our major releases and partnership updates when the product launches
  • In-App Note: Highlights the change in the platform and directs users to learn more.
  • Customer Success Demo: Your dedicated Customer Success team will walk your project team through the new functionalities.
  • Release Notes: Described in the “Release Notes” section of the Help Center

Tier 2 Releases

  • Early Access Enablement Material: Information for EA testers on what has changed and how to use the new product.
  • Help Center Article: Relevant article(s) updated with new documentation.
  • In-App Note: Highlights the change in the platform and directs users to learn more.
  • Customer Success Demo: Your dedicated Customer Success team will walk your project team through the new functionalities.
  • Release Notes: Described in the “Release Notes” section of the Help Center

Tier 3 Releases

  • Help Center Article: Relevant article(s) updated with new documentation.
  • Default Release: Tier 3 Releases will roll out to your workspace automatically on the release date.
  • Release Notes: Described in the “Release Notes” section of the Help Center

What This Means for You

We’re committed to adapting our platform without disrupting your workflows. This process aims to ensure you and your users are well-prepared for every update, from small tweaks to major launches.

If you have any questions or need further support, don’t hesitate to reach out to your Harvey team.