Email Harvey
Learn how to send questions to Harvey directly from your inbox and receive responses in-thread.
Last updated: Jun 10, 2026
Overview
Email Harvey lets you interact with Harvey Assistant directly from your inbox. Instead of navigating to the web app, you can send a query via email and receive a response in the same thread.
Email threads are fully integrated with Harvey. Conversations can be resumed in the web app for deeper analysis, document workflows, or iterative drafting.
Harvey Email Addresses
When sending an email to Harvey, use one of the addresses below. These addresses vary based on your region.
- US: ask@us.harvey.ai
- EU: ask@eu.harvey.ai
- AU: ask@au.harvey.ai
Admins: How to Enable Email Harvey in your Workspace
Important: An administrator must enable the Email Harvey feature in your workspace before anyone can use it.
To enable Email Harvey:
- Go to Settings → Ecosystem.
- Find the listing for Email Harvey and enable it using the toggle switch.
- Choose which roles or users will have access, then select Grant.
How to Use
Send a Query via Email
- Compose a new email and write your query.
- You can include a client matter number (CM#) in the subject header to assign the thread to a matter.
- Send the email to your regional Harvey email address.
- Review Harvey’s response in your inbox.
- Reply in the same thread to ask follow-up questions.
Continue in the Harvey Web App
After starting a thread via email, you can seamlessly transition to the Harvey web app for deeper, structured work.
When to Use Email Harvey vs. the Web App
Email Harvey is designed for speed and mobility. It's the right tool when:
- You're working on the go or from a mobile device
- You need to draft, edit, or generate a document without opening a browser
- Your access to the Harvey web app is limited or unavailable
Known Limitations
When your work requires Harvey’s full capabilities, switch to the web app. Email Harvey currently does not support:
- Queries over Vaults
- Attaching knowledge sources outside of web search
- Triggering workflows or asynchronous tasks
- Sending outputs to other recipients
- Complex, multi-step queries
Key Behaviors to Know
Identity Verification
Emails are authenticated to your Harvey account using your primary email address. If no match is found, the request is rejected.
Group Email Behavior
Responses are sent only to the original sender (not the full thread).
Matter Assignment
A client matter number (CM#) can be attached to the email header to assign the thread to a matter. If your workspace requires CM# inclusion, Harvey will return an error message if the CM# is missing.
Attachments or Data Concerns
How Attachments are Handled
Email attachments are securely uploaded to Harvey storage and are treated the same as files uploaded via the web app. Retention for attachments follows workspace policies.
Security and Privacy Considerations
- Only verified users can submit queries via email.
- Emails are processed through AWS SES and securely handled.
- All inbound emails must pass authentication and security checks.
- All activity is logged for audit purposes.
- Data is deleted from AWS infrastructure after processing in line with retention policies.
Email Harvey is designed to function like a secure API endpoint, ensuring controlled, auditable access to Harvey.
For more information, see our Security, Legal & Privacy Technical FAQs below.