:Harvey:Support

User Login Guide

Learn how to log in and log out of your Harvey account.

Last updated: Oct 27, 2026

Harvey login page with a work email field

Once you have been added to your Harvey workspace by an Admin, go to the appropriate Harvey login page for your data processing region.

On the login page, enter your work email in the Email field and select Continue.

From here, there are two primary methods for signing into your account. Harvey sends you to the one your workspace uses.

  • Single Sign-On (SSO) login
  • One-time password sent to your email

Method 1: Single Sign-On (SSO) Login

Single Sign-On (SSO) is an authentication process that allows you to access multiple applications with one set of login credentials. It enhances security and convenience by reducing the number of passwords you need to remember and minimizing the risk of password-related breaches.

After you enter your email address, you will be redirected to your organization's SSO authentication page. Once authenticated through your organization, you will have access to Harvey.

Note: If you encounter any issues with SSO, please contact your IT department for assistance.

Method 2: One-Time Password

If your organization does not use SSO or if you are on a pilot workspace, you will be prompted to enter a code on a separate sign-in screen. To sign in with a one-time password, follow these steps:

  1. A sign-in code will be sent to your email from donotreply@harvey.ai.
  2. Enter the sign-in code in the Enter the code field and select Continue. This will log you in to Harvey.

Note: The login code is valid for 5 minutes. If it expires, you will need to request a new code by re-entering your email address on the login page.

Login Troubleshooting

If you experience any difficulties logging in to the Harvey platform, please consider the following troubleshooting tips:

  • Check your security settings: Some security or browser settings can block Harvey. Ensure your firewall, VPN or other antivirus software isn't blocking the tool. You may need to speak with your IT team to add an exception for our site.
  • Verify Email Accuracy: Double-check that you have entered the correct email address.
  • Check Spam/Junk Folder: Depending on your organization's security settings, the login code email may be filtered into your spam or junk folder.
  • Contact Your Workspace Admin: Check with your Harvey workspace Admin to ensure you are using the correct email credentials.
  • Sign In From the Main Login Page: If you're a guest user with a saved guest sign-in link, sign in from your region's login page instead.

Logging Out

The instructions below describe how to log out of the Harvey web app and the Harvey mobile app. Logging out clears your authentication tokens, disconnects live connections, and clears the user information cache.

Web App

  1. Select your name at the bottom of Harvey’s sidebar.
  2. In the menu that opens, select Arrow Box Right Sign out.

Mobile App

  1. Select the Settings icon in the upper-right corner.
  2. In the menu that opens, select Sign out.

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